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Handmade wooden toys, building sets, hobby kits & natural beauty products

Returns and Refunds

If upon receipt of delivery you find that your goods are faulty, incorrect, missing parts or have been damaged in transit, please notify us immediately.

E-mail us at info@inspiredbynature.ie or phone us on +353 (0)86 3729 315 or +44 (0)7856 513 244.

We will issue a full refund including the postage costs of returning the damaged item/items.We can only issue a refund when the damages item(s) are returned to us at the following address:

Inspired By Nature Ltd,

50 St.Neots Road,

Sandy,

Bedfordshire SG19 1LG

  • You have 3 working days to notify us of any issues from the date of delivery. No claims for damage in transit or any other claims will be considered after this period.
  • We regret that we do not accept returns on personalised or made to order products. You will be responsible for the returned item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. Your statutory rights are not affected.
  • Our policy is to offer to repair, replace (at our own cost) or refund your purchase. In the event of the damaged goods being part of a discontinued product line we will offer you an exchange or refund. We regret that we cannot be held liable to repair, replace or refund goods that have been damaged during the assembly of the products, or that have been altered or repaired in any way. We also cannot be held liable to repair, replace or refund goods that have been the subject of any damage or accident resulting from a negligent, wilful or innocent act or omission of the customer, or through use that is not in accordance with the manufacturer’s instructions.
  • We strongly recommend against the use of power tools during the assembly process. In all cases where damaged products are reported to us, the items need to be returned to our offices unused. In the unlikely event that your items have a defect, e.g. missing parts, please advise us so we can arrange a dispatch of replacement parts to you as soon as possible.
  • Delivery times for replacement parts vary depending on the product but if they are held in stock they will be sent out on our next working-day-delivery service at our own cost.

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